Customer RI Request

Please fill out the form below to request a return authorization (RI) for a B&W Group product. Required fields are noted in bold font.

Customer Contact Information
Contact Name:
Contact Email:
Contact Phone:		Ext:
Contact Fax:

Return Shipping Information
Address:
Address 2:
City:	State:	Zip:
Remember this information on this computer:

Request Information
Requesting:	REPAIR
Model:		Serial:
	Please type the first few letters of the model then select the model from the drop-down list that will appear.
Problem Description:

Warranty Status
Warranty:	Yes No

Dealer Name:		State
Date of Purchase:		MM/DD/YYYY
Proof of Purchase:	Submit Online Will Fax


Submit an electronic copy of the sales receipt here. Accepted file formats are PDF, JPG, BMP, GIF or TIF.

If proof of purchase is not submitted online, the receipt must be faxed to 800-681-0673 for warranty repair or replacement. Be sure to reference the REQUEST ID which will be provided when this form is submitted, to ensure the receipt gets applied to this request.

In order to provide the fastest service possible, we require a preapproved estimate of 2 hours labor plus return shipping for all non-warranty repairs. Labor rates are $75/hr for Rotel and B&W, and $90/hr for Classe repairs. An estimate will be provided for any repairs that exceed this amount for the repair cost (excluding return shipping).
	This repair is approved up to $150 (B&W/Rotel) or $180 (Classe) plus return shipping.